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After placing the order customer can cancel the order within 1 hour if he/she wish to, only in case of products faults related to size & damage, the product will be replaced. It will be processed through same mode within 10 working days. Products can be returned within 24 hours from the day of delivery.

Returns and Refund Policy

Any defect, product faults & damage or complaints can be referred to the company’s customer care no. at 022-6142 6666/6600 or can be emailed to us at order@vitane.in. It will be processed through same mode within 10 working days and product to be returned within 24 hours from the day of delivery, hence product will be replaced. The customer’s complaints will be redressed as soon as possible. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods.

As a customer, before returning the product, you must ensure that the product is intact and in good shape and condition. Please pack the product properly while returning the product, making sure it reaches us in good condition. It is the responsibility of the customer to return the product back to us (even if the courier person leaves your place). When the product is returned, we will inspect it to ensure everything is intact and then exchange the product.

Product exchange or replacements are subject to the stock availability of that product. Also, the product will not be exchanged unless it reaches us.

For all orders which could not be executed or refused at the destination, the amount collected would be refunded after deducting the shipping and handling charges.

Once the order is placed, it will not be cancelled.

The product eligible for return should be returned based on the following criteria or should satisfy the following criteria:

  • The product should be unused and in good condition.
  • Product seal, packaging, label, tags, logos and boxes should be in original condition.
  • Once this eligibility criterion is met, you can repackage the product and send it back.
  • If the returned product is found not eligible for refund, the same product would be shipped back to you and further return will not be accepted for the same.

Products will not be eligible for return under the following conditions:

  • Damaged products/ misused products/ opened/ used
  • Products returned based on flavours/ disliking/ stomach upset/ brands/ refused by your physician/wrong product ordered/ multiple products ordered by you or your family members and any other personal reasons/problems..
  • Return request is made outside the specified time frame.
  • Products with tampered or missing serial numbers, including price tags & labels.